Last updated: August 11, 2026
Who we are
Basilscape Landscaping provides landscaping and property-maintenance services to homeowners, property managers, strata councils, and commercial clients throughout Metro Vancouver, British Columbia.
Our website is basilscape.com.
This Privacy Policy explains how Basilscape Landscaping collects, uses, discloses, stores, and protects personal information received through our website and related communications.
Privacy Laws
Basilscape Landscaping handles personal information in accordance with applicable Canadian privacy laws, including British Columbia’s Personal Information Protection Act and, where applicable, Canada’s Personal Information Protection and Electronic Documents Act.
BC PIPA generally governs private-sector activities occurring within British Columbia. PIPEDA may also apply to certain interprovincial or international transactions involving personal information.
“Personal information” generally means information about an identifiable individual. It does not normally include business contact information used solely for business communications.
Personal Information We May Collect
Information you provide directly
When you contact Basilscape Landscaping or request an estimate, we may collect:
- Your name
- Email address
- Telephone number
- Property address or service location
- Type of property
- Landscaping or property-maintenance services requested
- Preferred method of contact
- Messages, project descriptions, scheduling information, and other details you provide
- Property photographs, videos, documents, or other uploaded files
- Information included in later emails, telephone calls, estimates, site-visit notes, or service communications
Please provide only the information reasonably needed for us to understand and respond to your request.
Information collected automatically
When you visit the website, WordPress, Hostinger, and any active website tools may automatically receive limited technical information, such as:
- IP address
- Browser and device type
- Operating system
- Referring website or page
- Pages visited
- Date and approximate time of a visit
- General website interactions
- Security, error, and server-log information
- Approximate geographic information derived from an IP address
The exact information collected depends on the hosting, analytics, security, cookie, and spam-prevention services active on the website.
How We Collect Information
Basilscape Landscaping may collect personal information when you:
- Submit a contact or estimate-request form
- Upload property photographs or other files
- Contact us by email, telephone, text message, or another communication method
- Request or receive an estimate
- Arrange a property visit
- Communicate with us about prospective or requested services
- Visit or interact with our website
- Voluntarily provide information through another reasonable business interaction
Technical information may also be collected automatically by our hosting provider and the website technologies that are actually enabled.
How We Use Personal Information
We may use personal information for reasonable business purposes, including to:
- Review and respond to inquiries
- Understand the requested landscaping work
- Prepare preliminary or final estimates
- Determine whether a service falls within our capabilities and service area
- Contact you to request further details or photographs
- Arrange an on-site assessment
- Schedule, coordinate, and provide approved services
- Communicate about changes, access requirements, safety issues, delays, or project conditions
- Maintain appropriate business, customer, estimate, insurance, accounting, and service records
- Respond to questions, concerns, or complaints
- Protect the website and business against spam, fraud, misuse, security incidents, or technical problems
- Maintain, troubleshoot, and improve the website
- Meet legal, tax, insurance, regulatory, or contractual requirements
- Establish, exercise, or defend legal claims
Information needed to answer an estimate request is different from optional analytics or marketing information. You do not have to agree to optional marketing or non-essential tracking merely to request an estimate.
Contact and Estimate-Request Forms
When you submit a contact or estimate-request form, we use the information to:
- Identify and respond to you
- Review the type and location of the requested work
- Ask follow-up questions
- Prepare or discuss an estimate
- Decide whether an on-site visit is required
- Communicate about possible or approved services
Submitting a form does not guarantee that Basilscape Landscaping will accept the work, provide an estimate, or be available on a requested date.
Property Photographs and Uploaded Files
You may have the option to upload photographs or files so that we can review the property and provide a more informed preliminary assessment.
Please do not upload unnecessary personal, confidential, or sensitive information. Before submitting a photograph, consider whether it shows:
- People who have not agreed to be photographed
- Neighbouring private property
- Vehicle licence plates
- Personal documents or mail
- Access codes, keys, alarm panels, or security arrangements
- Children
- Information visible through windows
- Any other details unrelated to the requested landscaping work
Property photographs are used to review the requested work, prepare estimates, plan services, document relevant site conditions, and communicate with you about the project.
Basilscape Landscaping may remove, redact, or decline to use an uploaded file that contains excessive or inappropriate personal information.
Cookies and Similar Technologies
Cookies are small data files that a website or service may store on a visitor’s device.
Basilscape Landscaping may use cookies or similar technologies that are reasonably necessary for website functionality, form operation, security and fraud prevention, server management, and remembering limited visitor preferences.
You can usually adjust cookie controls through your browser. Blocking certain necessary cookies may affect website functionality.
Spam Prevention and Website Security
To protect the website and estimate-request form from spam, abuse, and malicious submissions, Basilscape Landscaping may use technical security and spam-prevention measures. These measures may process limited technical information, such as an IP address, browser or device information, and form-interaction signals, where reasonably necessary to identify suspicious activity and protect the website.
Embedded Content and Third-Party Links
The website may contain links to third-party websites or embedded content, such as maps, videos, reviews, social-media content, or external scheduling tools.
Embedded content may behave as though you visited the third party’s website directly. The third party may collect technical information, place cookies, or record your interactions according to its own privacy practices.
Basilscape Landscaping does not control the privacy practices of independent third-party websites. Visitors should review the third party’s privacy information before providing personal information.
When We May Share Information
Basilscape Landscaping does not sell or rent personal information.
We may share limited personal information:
- With hosting, email, form-processing, security, storage, analytics, or technical providers that help operate the website or business
- With employees or authorized team members who need the information to respond to an inquiry or provide an approved service
- With subcontractors where reasonably necessary to assess, schedule, coordinate, or perform approved work
- With accountants, insurers, lawyers, or other professional advisers
- When required or permitted by law, court order, legal process, regulatory requirement, or lawful government request
- When reasonably necessary to investigate fraud, security threats, misuse, property damage, safety concerns, or potential legal claims
- With your consent or at your direction
How Long We Retain Information
Basilscape Landscaping retains personal information only for as long as reasonably necessary for the purposes for which it was collected and for legitimate legal or business needs.
Some records may need to be kept longer where required by law or reasonably necessary for tax, accounting, insurance, safety, contractual, dispute-resolution, or legal purposes.
BC PIPA requires information used to make a decision directly affecting an individual to be retained for at least one year after use, while information should otherwise be destroyed or de-identified once its purpose and legal or business need have ended.
How We Protect Information
Basilscape Landscaping uses reasonable administrative, technical, and physical safeguards appropriate to the nature and sensitivity of the information under its control.
Depending on the systems being used, safeguards may include:
- Limiting access to people who reasonably need the information
- Password-protected accounts
- Multi-factor authentication where available
- Website and plugin updates
- Hosting and server-security measures
- Spam, malware, or unauthorized-access protections
- Appropriate handling of photographs and uploaded files
- Secure disposal or deletion practices
- Reasonable requirements for service providers and subcontractors
No website, email system, transmission method, or storage service can be guaranteed to be completely secure. Basilscape Landscaping therefore cannot promise absolute security, but will take reasonable steps appropriate to the circumstances.
Your Privacy Rights
Subject to applicable law, you may ask Basilscape Landscaping to:
- Confirm whether it holds personal information about you
- Provide access to personal information under its control
- Explain how the information has been used
- Identify organizations or people to whom it has been disclosed, where required
- Correct inaccurate or incomplete information
- Address a question or complaint about its privacy practices
- Withdraw consent to certain future collections, uses, or disclosures, subject to reasonable notice and any legal or contractual restrictions
- Delete information that is no longer reasonably required
BC PIPA provides rights to request access and correction and permits withdrawal of consent subject to its requirements.
A request to delete information is not always an absolute right. Basilscape Landscaping may need to retain certain information for legal, tax, insurance, security, contractual, dispute-resolution, or other legitimate purposes.
We may request enough information to verify your identity and locate the relevant records before responding. Access may also be limited where required or permitted by law, including where disclosure would reveal another person’s personal information or legally privileged information.
Children’s Privacy
The Basilscape Landscaping website and services are intended for property owners, tenants, property representatives, strata representatives, and other adults seeking landscaping services.
We do not knowingly request personal information from children who cannot provide meaningful consent. A parent or guardian who believes a child has provided personal information may contact the Privacy Officer to request that it be reviewed and, where appropriate, deleted.
Contact Us
Questions, privacy requests, or complaints may be directed to:
Privacy Officer — Basilscape Landscaping
Email: office@basilscape.com
Telephone: 778-656-0680
Website: basilscape.com
If you have a privacy concern, please contact our Privacy Officer first so we can try to address it. If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner for British Columbia (OIPC).